Customer Experience CXM Sports 
Steven Van Belleghem
MARCH 11, 2021
I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. CXM, a community coin for the CXM professional. But I would love to open this up to the entire $CXM community to look for interesting use cases. Set up specific CXM communities where knowledge is shared.
ClearAction
MAY 31, 2015
Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? For retailers, customer experience more than the store and the people.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Steven Van Belleghem
MARCH 12, 2021
In the next few months, more and more artists, sport teams, YouTube stars and brands will create their own branded coin. CXM and $NEXX coin. These are the two coins we created to experiment with: $CXM: This is the coin I created. CXM stands for ‘customer experience management’.
ClearAction
NOVEMBER 3, 2015
Customer Experience for the Future: Outside-In Beyond Skin-Deep. "Outside-in" "Outside-in" is a popular term in the customer experience field. It refers to the importance of customers' inputs as a guiding light for the inner workings of an enterprise. Are You a Customer Experience Action Hero?
ClearAction
AUGUST 16, 2016
Strategic Customer Experience Action on Voice of Customer Lynn Hunsaker. Strategic customer experience results require a strategic approach in the way we collect data and in the way we take action on it. There’s really no way to separate customers, as our ultimate funders, from any other business strategy.
Intercom, Inc.
SEPTEMBER 15, 2021
Al Ramadan had started a company called Quokka Sports back in the 1990s during the dot-com boom and I was a columnist for USA Today writing about technology. Basically, it was inventing the idea of sports on the internet and using data to help tell the story of sports, all this stuff that’s commonplace today.
Bill Quiseng
NOVEMBER 1, 2023
Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. But no more.This is our time for a CX Revolution!
Expert insights. Personalized for you.
98 
Let's personalize your content