The DiJulius Group

MARCH 13, 2023

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade. Tedious tasks that once took agents hours upon hours to complete—be it boring data entry or replying to repetitive questions—will be relegated to computers.

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AI Artificial Intelligence ML Data Entry 111

Fonolo

JANUARY 10, 2023

There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). On the contrary, it’s an excellent tool to enhance the customer experience and give your contact center a boost. They act as guides to connect customers with the correct agents for their specific needs.

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning ML 91

Comm100

DECEMBER 16, 2024

For many, its the sweet spot where they can optimize agent bandwidth, while also expanding the support channels available to customers. In this piece, well do a deep dive on customer service automation and the impact that it can create on the overall customer experience (CX).

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Customer Service Sentiment Analysis AI Social Media 52

Lightico

JULY 2, 2024

Intelligent Document Processing (IDP) and AI-powered customer experience technologies , such as those offered by Lightico, present transformative solutions. The need for accurate data entry, timely processing, and effective communication with borrowers adds to the complexity.

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Compliance Finance Data Entry Legal 52

Lightico

JUNE 6, 2024

Think data entry, form filling, and basic calculations—tasks that follow a clear set of instructions. IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP).

AI 52

AI Unstructured Data Machine Learning Compliance 52

Hodusoft

SEPTEMBER 18, 2023

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. This also ensures streamlined processes and improved customer experiences.

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Ameyo Callversations

JUNE 1, 2022

Employee Experience (EX) and Customer Experience (CX) – An Overview. Employee experience, as the name states, is the experience of a person working in a company. This experience considers the workspace, interactions with colleagues, dynamic bindings, corporate culture, and much more.

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AI Artificial Intelligence CX Machine Learning 52