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How Can Payers Improve Member Experience and Efficiency at the Same Time?

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Out of six categories included by Forrester, customer service is the number one driver. Diving a little deeper into the data, drivers relating to how well customer service agents solve problems have the most impact on an insurer’s overall customer experience score. Learn More. 4 – Ibid.

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How to Deliver a Customer-Friendly Vaccination Experience with Messaging

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APRIL 26, 2021

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing.

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