How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. Out of six categories included by Forrester, customer service is the number one driver. 2 – “Digital Member Experience Services May Boost Plan Satisfaction” Victoria Bailey, HealthPayerIntelligence, September 2021.
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