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Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca – CB52

Customer Bliss

.” To win that award, it beat out the Super Bowl (a pretty large event), the FIFA Women’s World Cup final, and more. Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. Listen and be a good colleague.

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Delivering impactful virtual events in the ‘new normal’

Qualtrics

In this series we'll discuss all things digital, digital marketing, digital analytics, digital strategy, and digital customer experience. So this would've been my 15th physical events. So we had it all planned, of course, just like everyone else did. We're all still in the business of building great customer experiences.