Qmatic

SEPTEMBER 13, 2023

How can companies improve the digital customer experience? Events in recent times have shown service providers the importance of not only embracing but also adapting and innovating digital solutions to optimize their services and stay ahead in the game.

Customer Experience 89

Customer Experience Omnichannel Gaming Innovation 89

Zendesk

DECEMBER 7, 2020

That’s on par with the global sports industry, the entire German construction market, and is roughly three times the value of the video game industry. It required a deep dive into every aspect of our support operation, and most importantly, time spent listening to our customers. Siloed customer data. Reporting as a pain point.

Customer Experience 98

Customer Experience Omnichannel Sports Construction 98

Win the Customer

DECEMBER 12, 2023

Businesses strive to deliver seamless experiences across these platforms, yet the challenge of maintaining consistency and personalization persists. Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. Are you ready to embark on this journey?

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7

Omnichannel 52

Omnichannel Gaming CX Touchpoint 52

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 98

Customer Experience Omnichannel Social Media Touchpoint 98

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

JANUARY 13, 2022

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer service and support has constantly evolved and strengthened as organizations of all industries see proof of how CX excellence improves the bottom line. Digital omnichannel.

Omnichannel 94

Omnichannel Customer Experience Social Media CX 94

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy?

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

UJET

SEPTEMBER 15, 2020

With more data and systems available than ever before, improving the customer experience shouldn’t be a guessing game. The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level.

Customer Experience 78

Customer Experience Contact Center CRM Omnichannel 78

Fonolo

APRIL 3, 2019

… And w e’re back with another round of the latest and greatest in the customer experience game. Let’s put our hands together and give it up for the 2019 winners of Fonolo’s Customer Experience Excellence Awards! 6 Must-Read Customer Experience Trends in 2019. What’s Inside: .

Customer Experience 89

Customer Experience Legal Contact Center Omnichannel 89

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not.

CX 121

CX Customer Experience Education Machine Learning 121

ModSquad

JULY 25, 2019

Today, efficient companies also offer consumers the opportunity to get support through email, live chat, SMS, social media, apps, and within video games. As a result, customers are able to choose their preferred method for contacting support agents. Phone and email are still critical communication channels for customer support.

Omnichannel 61

Omnichannel Social Media Gaming Customer Retention 61

CommBox

JUNE 4, 2024

Introduction In today’s high-expectation environment, businesses must communicate effectively across multiple platforms to meet customer needs. Is enhancing customer experience and satisfaction central to your company’s mission? Lowering customer effort directly correlates with higher satisfaction scores.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Intercom, Inc.

MARCH 23, 2022

Here’s a quick overview: Delivering an excellent customer experience is a must for all internet businesses. We believe primary platforms will manage and orchestrate all customer communications. We shared news about not one, not two, but three game-changing products at New at Intercom. Here’s a sneak peek.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Aquire

NOVEMBER 17, 2021

Customer experience has become the ultimate competitive advantage. The customer experience battleground. The customer experience battleground. Creating good customer experiences (CX) is top of mind for most companies. On the other hand, customer experience is where competition gets interesting.

Retail 98

Retail Customer Experience B2C Omnichannel 98

Hodusoft

NOVEMBER 27, 2024

But a business that has a competitive advantage due to its people, especially loyal customers, will never stagnate or be priced out by competitors. Optimizing CX with Omnichannel Contact Center in Your E-commerce Business Read More How Can Businesses Enhance Customer Loyalty? Customer loyalty cannot be bought.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

CX Journey

SEPTEMBER 20, 2016

We all know how detrimental silos can be not only to the customer experience but also to an organization. When the organization is siloed, information is not shared, the cross/multi/omnichannel experience is a mess, and the organization as a whole is not really focused on the end game. Journey maps.

Customer Experience 79

Customer Experience Government Omnichannel Gaming 79

Fonolo

DECEMBER 8, 2020

The long lines and endless hold times showed contact center managers that they needed to find better, more efficient ways to deliver customer support — fully opened executives’ eyes to finding a solution. And let’s be clear: the solution isn’t fobbing customers off with clunky bots.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. It comes down to omnichannel management – something Tray.io specializes in.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Execs In The Know

MARCH 21, 2025

Every brand likes to believe its delivering an exceptional customer experience. The Omnichannel Imperative: Consistency Across Touchpoints Customers dont see channels. Ask yourself: When customers switch from chat to phone, do they have to start from scratch? But the reality? They see one brand.

CX 52

CX Artificial Intelligence AI Omnichannel 52

Shep Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

SurveySensum

MARCH 5, 2025

This misunderstanding can lead to poor customer experiences, incorrect responses, and even lost business. By leveraging NLP, contact centers can analyze conversations with greater accuracy, enabling you to truly understand your customers and respond effectively. Positive sentiment (praise) I have an outstanding balance.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

CommBox

JULY 1, 2021

With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations. Commbox offers a holistic approach to customer interactions, creating a state-of-the-art customer experience.

Omnichannel 98

Omnichannel Machine Learning Social Media AI 98

Futurelab

MARCH 20, 2022

And what it causes customers to do is to play the “ discount game ” or the “I’m a dissatisfied customer game” in order to get a better deal. Some companies even encourage customers to call back every year to get a “loyal customer discount.” (My Not appreciated, not special, and certainly not valued.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Futurelab

MAY 2, 2022

And what it causes customers to do is to play the “ discount game ” or the “I’m a dissatisfied customer game” in order to get a better deal. Some companies even encourage customers to call back every year to get a “loyal customer discount.” (My Not appreciated, not special, and certainly not valued.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. The future of customer experience is engagement. Convert more customers. The answer?

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

MattsenKumar

JUNE 18, 2021

All organizations building omnichannel customer service expertise have recognized that different customers will use other channels to browse, engage and seek support. Through this repository, companies can identify queries raised by customers instantly irrespective of the channel it was introduced through. Referral sales.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Analyze the feedback to identify trends, areas for improvement, and customer pain points.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Fonolo

MAY 4, 2021

Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction. One of the easiest ways to save money, reduce agent stress, and improve your customer experience is to invest in a solid call-back solution.

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Customer Experience Omnichannel Social Media 78

CommBox

JUNE 17, 2024

Retailers must provide exceptional customer experiences to stay ahead of competitors and surpass consumer expectations. By integrating AI technologies such as CommBox’s AI-driven platform, retailers can transform the retail customer experience. Introduction When it comes to service, consumer expectations are high.

Retail 52

Retail Customer Experience Omnichannel AI 52

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. 99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so.

Customer Service 94

Customer Service Omnichannel Customer Satisfaction Social Media 94

CSAT.AI

APRIL 24, 2019

Quick Take for marvelous customer experience: Higher – Better quality service – Omnichannel – Upgrading Further – Above and beyond service – Prevention – Gamification – Personalization Faster – Faster service – Quicker resolution. Your customers are individuals.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Zendesk

DECEMBER 8, 2022

We often associate the summer with the sporting action we’re able to enjoy, whether it’s the baseball games, NBA Finals, tennis action from Wimbledon, or the Women’s Euro 2022 football championships. In a recent Zendesk survey, 75 percent of people said they would spend more after a good customer experience, so let’s give them one.

Omnichannel 52

Omnichannel Retail Sports Social Media 52