SurveySensum

DECEMBER 2, 2024

While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations. You may find it difficult to customize the surveys or feedback tools how you want them. Why Look for Confirmit Alternatives?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 5, 2025

Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Positive sentiment (praise) I have an outstanding balance. Negative sentiment (potential issue) Without NLP, you might misinterpret both as positive due to the word outstanding. Wrapping Up!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Customization: Is it possible to tailor the software to your specific requirements?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 12, 2019

Customer experience management is crucial for your business. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. According to Bain, repeat customers spend 67% more than new customers.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

FEBRUARY 13, 2025

Customer experience has moved from being a competitive differentiator to a key business imperative. Companies that lead in customer experience are now outperforming laggards by nearly 80%. NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

MARCH 26, 2025

80% to 90% of business data is unstructured – hidden in emails, customer reviews, social media posts, support tickets, and more. In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer. million terabytes of data are created globally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

CSAT.AI

FEBRUARY 22, 2023

Using AI support apps on Zendesk right now, that were created specifically for customer service, can provide great value and get you into the AI game. Automated Request Routing You need triage on those customer inquiries and AI can help you with that. AI based sentiment analysis reviews inquiries and interactions.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

SurveySensum

OCTOBER 28, 2024

To get the full picture of your NPS and what’s driving customer loyalty, tracking specific KPIs is essential. These are the performance indicators that show how different areas of your business contribute to—or detract from—your customer experience. Mastering your NPS KPI is like executing a winning game strategy in football.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 11, 2025

According to Bain & Company, 80% of management teams think they offer quality customer experience, when in reality, only 8% of their customers are satisfied. Key driver analysis eliminates this guesswork and helps you make decisions backed by real customer behavior data.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Retently

JANUARY 13, 2025

The secret to effortless customer experiences lies in understanding one simple truth: effort matters. Customers feel the same way. Thats where Customer Effort Score (CES) steps in to save the day. CES is laser-focused on one thing: how easy it is for your customers to get what they need. Frustrating, right?

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can power up your customer service with a quality assurance strategy for a successful business campaign. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby).

Gaming 52

Gaming Customer Service Artificial Intelligence Sentiment Analysis 52

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Customers are looking for faster results without sacrificing quality of service. In short, call center automation makes it easier for agents to resolve customer issues in a single interaction. Call center automation software is essential to accomplishing this goal.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

CSAT.AI

AUGUST 17, 2022

Sephora acquires data from their customers by what they search and try on including what the most tried on colors and brands are, and the most purchased. Surveys can meet the customers where they want to be, as in the Sephora example, or invite them to play. Turn a survey into a game. 5) Say Thank you.

Customer Service 105

Customer Service Sentiment Analysis Gaming Hospitality 105

Hodusoft

NOVEMBER 27, 2024

CRM data can enable your organization to track interactions, preferences, and purchase history and help you tailor customer communication. By Leveraging Right CX Tools By leveraging the right CX (Customer Experience) tools, businesses can significantly enhance their customer service and engagement strategies.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. for engaging with customers on a more personal level, ensuring they feel truly understood. AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Qualtrics

SEPTEMBER 26, 2019

Sentiment analysis. Let’s look at the importance of sentiment analysis and how it can be used to improve customer experience through direct and indirect interactions with your brand. What is sentiment analysis? 3 ways to analyze customer sentiment. Sentiment analysis can help.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 78

Customer Experience ML Social Media CX 78

CSAT.AI

APRIL 24, 2019

Quick Take for marvelous customer experience: Higher – Better quality service – Omnichannel – Upgrading Further – Above and beyond service – Prevention – Gamification – Personalization Faster – Faster service – Quicker resolution. Your customers are individuals.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

CommBox

JULY 18, 2024

Introduction: The Quest for Connection In today’s busy digital world, customer service is mainly done through automated systems and virtual interactions. This is where AI help create p ersonalised customer experiences. This potential for transformation fills her with optimism and hope for the future of customer service.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

CSAT.AI

MARCH 20, 2019

According to the Zendesk Customer Experience Trends Report 2019 45% of agents don’t feel they have sufficient tools for success. How can you support your customer service agents and improve customer experience? Why Customer Service Agents Don’t Feel Supported. Step up the self-serve game! Why is that?

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

CSAT.AI

JULY 10, 2019

It extends to their customer service creating a seamless customer experience with the brand. Dollar Shave handles customer service in-house. What about the company that outsources their contact center needs but still wants a seamless experience? Most brands have a definable customer base.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

CSAT.AI

JANUARY 12, 2023

Data and customer service professionals have insight into 2023 customer service trends and the reasons behind them. Bringing the Store Experience to the Customer. According to the American Customer Satisfaction Index May 2022 release , customer satisfaction hit the greatest low in 17 years.

Customer Service 86

Customer Service Sentiment Analysis Contact Center CX 86

Hodusoft

DECEMBER 26, 2024

.’ It’s a must-have for customer-facing organizations and BPOs. At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. It requires proper planning and execution.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSAT.AI

MARCH 15, 2023

. “Don’t You Forget About Me” – Simple Minds (and from iconic movie “The Breakfast Club”) Don’t You Forget About Me -What Makes Generation X Customers Different Generation X, also known as the “Xers”, is most often defined as people born between 1965 and 1980.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

CSAT.AI

APRIL 5, 2023

Customer Effort Score (CES) : This metric measures the perceived effort required by customers to get their issues resolved. Customer Loyalty: This is shown when customers return to a business for purchases, or recommend, praise and even defend a business. Are you ready to evolve your customer support ?

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

InteractionMetrics

FEBRUARY 20, 2025

But heres the problem: too many companies chase a better NPS the wrong waybombarding customers with ineffective surveys and gathering unreliable data. Instead of improving the customer experience, they end up frustrating customers even more. Close the Loop Quickly Speed matters when addressing customer feedback.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Retently

AUGUST 5, 2024

Enterprises require extensive customization and in-depth analytics. These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences. NPS is a simple yet powerful tool that measures customer loyalty. Customer service is rated at 4.3,

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. Business and marketing strategies are often compared to chess, a game that AI systems can famously play better than humans.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

SurveySensum

SEPTEMBER 23, 2024

Find out in our crisp read, where we’ve narrowed down 10 of the top customer experience tools. What is a Customer Experience Tool? It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights.

CX 52

CX Customer Experience Social Media Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

TeamSupport

DECEMBER 18, 2023

Looking for more ways to level with your customers? In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features. Learn more: schedule a demo with us today.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59