Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. At Intercom, we’re all about making internet business personal, and social media happens to be a big part of that. How to respond to customers on social media.

Social Media 118

Social Media Start-ups Machine Learning CX 118

CX Accelerator

OCTOBER 21, 2019

There aren’t many professional career paths more rewarding than Customer Experience (CX). You might be thinking, “what the heck does a fitness app have to do with Customer Experience?” I think that’s especially true for those of us who work in Customer Experience. application for managing social media.

Social Media 208

Social Media Customer Experience CX Customer Journey Map 208

CX Accelerator

OCTOBER 21, 2019

There aren’t many professional career paths more rewarding than Customer Experience (CX). You might be thinking, “what the heck does a fitness app have to do with Customer Experience?” I think that’s especially true for those of us who work in Customer Experience. application for managing social media.

Social Media 182

Social Media Customer Experience CX Customer Journey Map 182

Intercom

FEBRUARY 27, 2025

In the world of online gaming , keeping players engaged is crucial. To keep the game going and maximize revenue opportunities operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless.

Gaming 52

Gaming Compliance AI Sports 52

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CX Accelerator

OCTOBER 21, 2019

There aren’t many professional career paths more rewarding than Customer Experience (CX). You might be thinking, “what the heck does a fitness app have to do with Customer Experience?” I think that’s especially true for those of us who work in Customer Experience. application for managing social media.

Social Media 140

Social Media Customer Experience CX Customer Journey Map 140

Beyond Philosophy

MAY 8, 2017

In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking. Red Bull is far from being the only brand that manages its Customer Experiences from an emotional viewpoint.

Customer Experience 141

Customer Experience Sports Social Media Gaming 141

Beyond Philosophy

FEBRUARY 6, 2019

Customer Experience as an industry is at a crossroads. In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. It’s time to put up or shut up.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

Intercom, Inc.

AUGUST 13, 2020

Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. Unifying the company around the customer.

Social Media 209

Social Media AI Sales B2B 209

ECXO

AUGUST 21, 2024

Become a member now: [link] The Golden Touch in Customer Experience 1. The Midas Touch: Transformative Power King Midas had a unique gift that allowed him to turn everything into gold with a mere touch. They learn from feedback, adapt, and continually improve their services to meet and exceed customer expectations.

CX 156

CX Social Media Predictive Analytics Touchpoint 156

Sprinklr

AUGUST 5, 2021

Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms.

Innovation 143

Innovation Sports Social Listening Social Media 143

Beyond Philosophy

MAY 22, 2017

With online shopping, transactions and communication as prevalent – and as easy – as it is today, it can often be tempting to focus most of your Customer Experience efforts on getting your virtual presence right. When many of your customers will engage with you solely on a virtual platform, it can make sense to favor it.

Social Media 144

Social Media CX Retail Gaming 144

Experience Investigators

AUGUST 3, 2021

Customer experience leaders often have to celebrate quick wins and show other leaders fast, to earn that next round of support. But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Three Activities for Customer Experience Quick Wins: 1.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Steven Van Belleghem

MARCH 30, 2023

Superagressive marketing People in the US have been seeing Temu adverts everywhere, over social media as well as in their Gmail inbox. They also understand that marketing is social, about relationships. In other words, referrals are the secret ingredient to winning the games and get more free products.

E-commerce 104

E-commerce Customer Experience Social Media Gaming 104

ECXO

JUNE 25, 2024

Why is product design crucial for your customer experience in both physical and digital products? Because no matter how excellent the customer experience is, it cannot make up for the lack of quality and well-designed outcomes that help generate adoption, repeat business, loyalty, and revenue.

AI 156

AI Customer Experience Legal Manufacturing 156

Steven Van Belleghem

DECEMBER 6, 2020

Increasingly, we are moving into an era where everything is commerce and we will be shopping from our streaming channels, videos, social media and messaging and even from billboards in the street. A great example of this trend is the Belgian KBC bank that bought the rights to broadcast soccer games via their mobile banking app.

E-commerce 98

E-commerce Customer Experience Entertainment Social Media 98

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

Gaming 52

Gaming AI Social Media Compliance 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Fonolo

MAY 10, 2018

It’s happening: We’re collectively witnessing a “Frankenstein moment” on social media, and within the Internet in general. For trusted, richly informative, and dynamic articles on customer experience tips and trends, we strongly suggest you turn your attention towards these trusted bloggers nay, industry leaders.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

Hodusoft

OCTOBER 17, 2024

Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. This leads to frustration, dissatisfaction, and potential loss of customers. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Retently

NOVEMBER 27, 2024

Personalizing the Customer Journey 3. Building Customer Loyalty for Retention 6. Leveraging Social Media and Influencer Marketing 8. Dive deep into customer behavior and market trends to tailor strategies that resonate with your audience. Expanding Revenue Channels 4. Optimizing Conversion Rates 5.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Steven Van Belleghem

JANUARY 19, 2021

For instance, even though WeChat, Ali Pay and Ant Financial were already offering very successful financial services, ByteDance has also been launching FinTech services and it’s also moving quite aggressively into other saturated areas like gaming and education. Making China Greater.

E-commerce 98

E-commerce Customer Experience Government Gaming 98

Hodusoft

DECEMBER 26, 2024

A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. ’ It’s a must-have for customer-facing organizations and BPOs.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy?

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. I had the honour of talking with Seth Godin at the UBA Trends Day very recently (Check the recap that Peter Hinssen and I made here ) and yet again, he proved that he is a god amongst men when it comes to branding, storytelling, marketing and customer experience.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 98

Customer Experience Omnichannel Social Media Touchpoint 98

SurveySensum

MARCH 26, 2025

80% to 90% of business data is unstructured – hidden in emails, customer reviews, social media posts, support tickets, and more. In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer. Lets now discuss each step.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Steven Van Belleghem

DECEMBER 6, 2021

The NFT craze has been hot during the last few quarters of 2021, as wealthy crypto investors are collecting rare digital art, that often dramatically increases in value, or grants utility to premium online experiences, and/or is a ticket to an elite community of other NFT holders. In the former social media era (Web 2.0)

CX 123

CX Customer Experience Non-Profits Social Media 123

Return Customer

JULY 8, 2015

Ongoing social engagement. If you’re in ecommerce, to attract Millennials, you simply must be active on all social media platforms, especially those that are based on images, such as Instagram and Pinterest. Ikea and Sephora certainly know how to dominate social media, and make excellent use of Pinterest and intagram.

Customer Service 120

Customer Service Social Media E-commerce Retail 120

Steven Van Belleghem

MAY 9, 2021

American grocery store chain Trader Joe’s is an incredible example of a company where a fantastic employee experience results in a stunning customer experience. They offer fantastic benefits and growth opportunities to team member and truly empower them to offer warm, personal and one of a kind experiences to customers.

Customer Experience 104

Customer Experience Artificial Intelligence Social Media Finance 104

CX Accelerator

AUGUST 16, 2018

It's incredible what can be accomplished when the only goal is to equip one another as we advance the discipline of Customer Experience. Becky Roemen came in like a burst of energy.establishing the book huddle in record time, taking our social media to entirely the next level, and so much more.

CX 140

CX Social Media Gaming Innovation 140

Intercom, Inc.

JUNE 16, 2020

Companies like Apple, Netflix, and Slack have proven the profitability of a customer-centric ethos. Take Slack – this one-time gaming startup has grown from a new way of working into the way of working and is now worth over $20 billion. Behind their growth?

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. What is social selling?

Social Media 111

Social Media Education Sales Compliance 111

Zendesk

DECEMBER 7, 2020

That’s on par with the global sports industry, the entire German construction market, and is roughly three times the value of the video game industry. It required a deep dive into every aspect of our support operation, and most importantly, time spent listening to our customers. No visibility into real-time interactions.

Customer Experience 98

Customer Experience Omnichannel Sports Construction 98

ECXO

MAY 20, 2024

posts header on ECXO Uncork the full potential of your business with customer segmentation and provide tailor-made CX We have discussed before the importance of a solid Customer Success team for a successful Customer Experience strategy in the business. It’s like constructing a magnificent bridge.

CX 177

CX Customer Retention Customer Satisfaction Gaming 177

Doing CX Right

OCTOBER 20, 2020

While valuable, it must not be your only method of getting customer feedback. Social media. Customer Care Call Data. I recommend aggregating and centralizing all VoC insights to understand your customers’ views from a holistic perspective. THE GAME CHANGER . Happy employees fuel happy customers.

Gaming 69

Gaming VOE VOC Close the Loop 69