Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. However, this issue isn’t the only one facing society coming out of the pandemic.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Chip Bell

AUGUST 18, 2020

Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”

Innovation 76

Innovation CX Customer Service Customer Experience 76

Steven Van Belleghem

NOVEMBER 10, 2020

M-Pesa is not just about offering a better experience to the customers of Vodafone and Safaricom. So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Fonolo

MAY 10, 2023

3 Notable Contact Center Conferences and Events Healthcare Contact Center Times Conference, June 7-9 Atlanta, Georgia Looking to embrace a new era and elevate your contact center to new heights? Visit Fonolo at Booth # 15 to learn how call-backs can improve your RCM!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Chip Bell

DECEMBER 15, 2020

My river house in the mountains of North Georgia just got fiber optic high speed Internet. She worked for an organization that trusted her to make it right for the customer. Delivering a great customer experience is not complicated; it just needs to matter enough to make the customer the bull’s eye of your target and then execute!

Customer Service 97

Customer Service Customer Experience Innovation CX 97

Customer Bliss

MARCH 1, 2018

Bucket 5: Think of how to infuse fun into the patient experience. Make room to create innovative ideas. Alan has been able to see success in his customer experience transformation by dividing the work up into these buckets, and he mentions that he’s seen more internal interest in being a part of the process.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

ClientSuccess

NOVEMBER 20, 2020

Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. Digital Customer Experience Virtual Summit – [link]. Attendees will hear from some of the leading experts in customer experience and come away with actionable strategies to implement in their own organizations.

Education 52

Education Gaming Start-ups Innovation 52