Fonolo
FEBRUARY 7, 2023
A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.
Beyond Philosophy
FEBRUARY 6, 2021
got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Both scientists have been charged with applying what they know about the behavioral sciences to guide both internal decision making, and external customer decision making.
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CX Accelerator
MAY 16, 2018
Apparently I’d live eight years longer if I moved to Hawaii? I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. Van Customer Experience (and so much of life) is dependent on the perceptions of other people.
Fonolo
AUGUST 3, 2017
Here are 5 tear-jerking customer experience stories for you to enjoy. It’s not uncommon for airlines to be the focus of criticism: delayed flights, poor customer service, costly airfares, etc. It’s not fair that we constantly have to shame brands. Because Family Means Everything.
Customer Bliss
NOVEMBER 26, 2019
” Initially established in a hospital in Hawaii , this process was created to give emotional support to patients and family members suffering through life altering situations. In healthcare, for example, when the emotional toll gets high, many hospitals practices support system called “Code Lavender.”
Steven Van Belleghem
OCTOBER 5, 2022
Speed is of the essence in customer experience. If a company is highly hierarchical and controlling, employees will often be blocked from delivering a great customer experience. When the pandemic hit us, they tried to improve the customer experience by making shopping a lot safer for those who needed that the most.
Steven Van Belleghem
DECEMBER 10, 2018
Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. It cuts out the need for customers to go through dozens of pages of products to find the brands and products they want.
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