Remove Customer Experience Remove Hawaii Remove Sales
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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Apparently I’d live eight years longer if I moved to Hawaii? Time kills all deals” was a common phrase on the sales floor. I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. years, this is a really long time.

CX 203
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Dreamforce 2014: Process Is More Important Than Analytics

Customer Experience Matrix

The most impressive demonstrations were operational processes such as remote order-taking and customer support, which are far removed from traditional sales automation. Wave”, apparently to justify many Hawaii-themed promotions and an appearance by the Beach Boys. Winners will; losers won’t. It’s that simple.

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10 predictions for customer experience in 2019

Steven Van Belleghem

#1 Data comes to the front line of sales. Every customer touchpoint is going to become more digital. The quality of the ‘human touch’ in customer service will fundamentally increase because more data will be available for the front line staff. Hopper might see that a customer is looking at flights to Hawaii.