Customer Experience, Hawaii and Social Media

Is This One of the Most Important New Jobs in Business Today?

Beyond Philosophy

FEBRUARY 6, 2021

got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Key Ideas to Improve your Customer Experience. 24:24 Wilson shares what her team looks for to resolve poor financial decision-making in their customers.

Social Media

Social Media Finance Management Consulting Customer Experience

The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Customer Service

Customer Service Customer Expectations AI Social Media

Tech Customer Success

Is This One of the Most Important New Jobs in Business Today?

The most important customer service skills for 2021

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