Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

Steven Van Belleghem

DECEMBER 10, 2018

Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. It cuts out the need for customers to go through dozens of pages of products to find the brands and products they want.

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52

Customer Experience Matrix

OCTOBER 17, 2014

The core technology was acquired when Salesforce.com bought EdgeSpring last June. Wave”, apparently to justify many Hawaii-themed promotions and an appearance by the Beach Boys. Nor does the system handle real-time updates or allow queries by external systems for purposes like message personalization. Winners will; losers won’t.

Predictive Analytics 74

Predictive Analytics Innovation Sales Technology 74

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98