Customer Experience Healthcare New Hampshire 
Service Quality Institute
NOVEMBER 10, 2021
Most companies in the US believe they provide great service while about 90% + of customers believe customer service does not exist. If I call my healthcare provider, Park Nicollet, I will be on hold about 20-25 minutes before a live person answers the phone. Unfortunately, there is only one Mayo Clinic.
Customer Experience Matrix
APRIL 1, 2020
Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. Food, healthcare, and, yes, toilet paper were high on their shopping lists.
Expert insights. Personalized for you.
52 
Let's personalize your content