Customer Experience, Hospitality and North Carolina

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

AUGUST 8, 2019

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience

Customer Experience Start-ups Engineering Hospitality

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Customer Bliss

FEBRUARY 1, 2019

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. We all want to succeed together and we’re better together. About Rhiannon Hoeweler.

Hospitality

Hospitality Hospitality Retail CX

Tech Customer Success

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Webinars

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