Customer Experience, Hospitality and Ohio

Four cool customer experience stories you probably didn’t know yet (Part 3)

Steven Van Belleghem

FEBRUARY 21, 2021

Seeing trash might not change how a customer views Disney, but a clean park and the attention to detail can make all the difference. Two employees at an Ohio Dunking Donuts noticed that one of their regulars hadn’t shown up for a while. They helped him to a hospital, where he recovered.

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2020 Vision: What Customer Service Looked Like in 2019

Fonolo

DECEMBER 4, 2019

The moment was captured by another customer who was in the restaurant and was subsequently picked up by news outlets. In one of the worst incidents of the year , a McDonald’s employee was fired after throwing a blender at the face of a customer in Ohio. Read more about it here.

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Four cool customer experience stories you probably didn’t know yet (Part 3)

2020 Vision: What Customer Service Looked Like in 2019

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