CX Accelerator

JUNE 27, 2018

Customer Experience (CX) is all about creating positive perceptions. Doing this is especially hard when your customers are going through a tough time. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Who is your key stakeholder? " Visit here to learn more.

Hospitality 140

Hospitality Hospitality CX Gaming 140

Execs In The Know

MARCH 21, 2023

Shannon Patterson, SVP of Customer Engagement Centers at Marriott International, took center stage at Customer Response Summit (CRS) in Austin to address what it means to engage associates and how that translates to seamless guest experiences, happier customers, and brand loyalty. More specifically, the employees do.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Execs In The Know

MARCH 13, 2023

As consumers continue to demand more from customer support organizations, brands can focus myopically across the customer experience to decrease friction. “A A well-designed efficiency with the customer in mind will translate into a great customer experience,” added Castano. “As Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

Customer Bliss

MAY 22, 2018

A unique customer experience is the outcome of a unique company. But in order to be steadfast in the market, and with customers, employees, and partners, as a company that is unique — they need to address both the internal and external factors to enable them to deliver in a unique manner. News & World Report.

Hospitality 40

Hospitality Hospitality Start-ups AI 40

SurveySensum

SEPTEMBER 18, 2020

Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. A proactive approach encourages a brand to notify the customers about their product/service’s shortcomings rather than waiting for customers to approach them. A few years back, Delta Airlines was caught in a similar scenario.

Hospitality 52

Hospitality Hospitality Social Media Start-ups 52

1 to 1

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. As competition grows, so too are consumer expectations, meaning healthcare organizations must offer superior patient experience to stay relevant. Focus on the Patient Journey. “As

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26

Execs In The Know

MARCH 13, 2023

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality.

Transportation 88

Transportation Non-Profits Sports Hospitality 88