Remove Customer Experience Remove Hospitality Remove Texas
article thumbnail

Creating Actionable Insights from Irrational Humans

Beyond Philosophy

Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally. Customers buy things emotionally and then justify the purchase with logic. As a result, uncovering what customers want versus what they say they want is essential. About Colin Shaw.

article thumbnail

These 5 Customer Experience Stories Will Melt Your Heart

Fonolo

Here are 5 tear-jerking customer experience stories for you to enjoy. It’s not uncommon for airlines to be the focus of criticism: delayed flights, poor customer service, costly airfares, etc. Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. Because Family Means Everything.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 5 Reasons CX Leaders Should Attend Customer Response Summit

Execs In The Know

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90
article thumbnail

Top 10 Companies For Delivering Exceptional Customer Experience

SurveySensum

Who wouldn’t want to pay a little extra to have a hassle-free and streamlined experience that saves time and effort? I know I would and so do 86% of customers for a better customer experience. The attendants are trained to greet customers with a warm and friendly welcome and give their undivided attention to them.

article thumbnail

Jeff Toister on a guaranteed customer experience

Intercom

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? “From day one, I’ve been obsessed with customer service and customer experience” Jeff: Sure. Customer experience vs customer service.

article thumbnail

Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.

article thumbnail

CSM from the Trenches: Mentors – Vic Kasoff, Director of Customer Experience, NarrativeDx

ClientSuccess

The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our Customer Success careers. Location : Austin, Texas. From : Vic Kasoff , Director of Customer Experience. Ultimate Guide to SaaS Customer Success Metrics. Company : NarrativeDx. Question 1.