Customer Experience Hospitality Transportation 
Myra Golden Media
MAY 7, 2019
After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. If you’re a hospital case manager, and you’re telling a 71-year-old spouse that her husband needs to check in to rehab tomorrow, what questions might the wife have?
Zendesk
OCTOBER 6, 2023
And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Download this ebook to learn more about: Delivering personalized customer experiences by responsibly using customer data.
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Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Over time, as the customer insights manager, Anand’s role began to evolve and he was able to start framing his work as the head of customer experience.
Logicalware
APRIL 12, 2022
Although Puzzel’s cloud-based contact centre solution was implemented at DFDS during the Covid-19 pandemic, when almost nothing in the travel and transport industry was as it used to be, DFDS believes the system has provided its employees with a simpler and more efficient working environment. This saves us important time,” Thomas says.
Kerry Bodine
SEPTEMBER 7, 2017
The professional finalists from the commercial sector include a money coaching service from US financial services firm Capital One, the rethinking of school canteens in the Basque country in Spain, a redesign of Canadian TELUS’s mobile phone contract renewal experience , and a customer experience vision for the entire passenger journey at Amsterdam (..)
Neosperience
FEBRUARY 27, 2023
We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.
Qualtrics
FEBRUARY 11, 2019
Health systems are transitioning from reactive care management to proactive health hubs, using their position in a community as a large employer and health expert, to proactively partner with community (social welfare) solutions like transportation companies, food sources, and businesses, to better manage the health of a population.
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