Fonolo

AUGUST 1, 2017

In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. This leads them to rely on unrealistic expectations when making marketing decisions and allocating resources to address marketplace issues.

Net Promoter Score 59

Net Promoter Score Contact Center Customer Satisfaction NPS 59

Fonolo

AUGUST 24, 2017

This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Make Sure Your Metrics Are Accurate.

Contact Center 98

Contact Center Customer Satisfaction Customer Expectations NPS 98

ClientSuccess

OCTOBER 10, 2018

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. Two-fold: If it’s good for your customer’s business it’s good for your business, and you cannot exceed expectations if you do not set expectations.

Start-ups 70

Start-ups Business Consulting Customer Relationship Management Engineering 70

ClientSuccess

APRIL 26, 2018

The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our careers. From : Rachel McElwain , Head of Customer Success. Location : Indianapolis Area, Indiana. Ultimate Guide to SaaS Customer Success Metrics. Let’s get started with this week’s post! Question 1.

Start-ups 40

Start-ups Customer Experience 40

SugarCRM

JUNE 13, 2019

Why not turn to a relatable hero—garnered in his sand-colored clothes with a fedora atop his head and a whip in hand—why not turn to Indiana Jones? Value : retain relationships with your clients by maintaining communication and creating a valuable customer experience. The whole ‘Superman of staffing’ is overdone, in our opinion.

Start-ups 20

Start-ups Technology Technology Customer Experience 20

Qualtrics

APRIL 14, 2021

As a result, he chose to go into family medicine, moved from Georgia to Indiana, and arrived at Community Health Network in 2010 as a family doctor. “He knew all these personal stories of patients, and that inspired me. I knew that was the kind of doctor I wanted to be,” Dr. McGill explained.

Healthcare 26

Healthcare Technology Technology AI 26

Qualtrics

JULY 2, 2020

We'll discuss all things, digital, digital marketing, digital analytics, digital strategy, and digital customer experience throughout this series. Today, we're going to be talking about digitization and the B2B digital customer experience with VP of marketing at MRM. Chad Warren. Welcome Chad. Good to have you on.

B2B 26

B2B Manufacturing Start-ups Innovation 26