Customer Experience Innovation Michigan 
Heart of the Customer
JANUARY 8, 2015
Think about Temkin Award Winner Oracle or CXPA Innovation Award Winner Blue Cross Blue Shield of Michigan. In Oracle’s journey mapping workshops they do a very good job of story-telling , using compelling images to show how the customer experiences the company. Customers form an. How do they do it?
Beyond Philosophy
MARCH 16, 2023
When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? His research focuses on customer satisfaction, customer experience, measurement, and management. So, I wanted to share his insight here with you, too.
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Fonolo
APRIL 25, 2019
This, our final story, stars an 18-year-old pizza store manager from Steve’s Pizza in Battle Creek, Michigan, who drove over three hours to Indianapolis to deliver two 16-inch pizzas to a former loyal customer. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Plus, so much more!
Fonolo
FEBRUARY 26, 2019
The now famous study from Dr. Adam Grant found that call center employees at the University of Michigan who had the task of cold calling alumni to ask for money performed better when they got to meet scholarship recipients and speak to them first hand. VPs & Directors of Customer Experience. Make Work Meaningful.
Execs In The Know
OCTOBER 30, 2022
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. Customer Shop Talk Highlights.
Totango
FEBRUARY 22, 2021
As a little-known, sixth-round draft pick out of the University of Michigan, it’s safe to say no one expected much out of Brady in the NFL. In particular, the pandemic forced companies to redefine and refocus on the customer experience. What comes to mind when you think of the term “game changer”?
Qualtrics
JULY 23, 2019
Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. Follow Kristof for insights into market research experience. ( @kristofdewulf ). He has a Ph.D. from Harvard in economics.
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