Customer Experience Innovation Ohio 
Customer Bliss
NOVEMBER 30, 2016
Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. Surprise and delight” has become a mantra for customer experience. We say forget about surprising customers – just delight them. DESIGNING FOR CUSTOMER DELIGHT. SURPRISE AND DELIGHT.
Taylor Reach Group
MARCH 26, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. This is it.
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