Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Lightico

MAY 2, 2022

Tesla is on a mission to revolutionize the car insurance customer experience. But what Musk is trying to do reflects the broader trend of companies putting the insurance customer experience first. The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Chip Bell

MARCH 3, 2020

I was driving from Portland to Corvallis, Oregon, to deliver a keynote. It was early morning with light snow. In the distance, I could see that all four lanes of traffic had stopped. I assumed it was a car wreck. I was pleasantly surprised. A mother doe and her two fawns were slowly crossing the freeway.

Start-ups 70

Start-ups Customer Service Innovation CX 70

InteractionMetrics

JUNE 6, 2023

And while Bloom does not write explicitly about the customer experience, much of his research applies directly to customer interactions. Four Drawbacks to Customer Empathy Given all the attention customer empathy gets in the business world, let’s look at what the science reveals.

Customer Service 52

Customer Service Sports Customer Experience Innovation 52