CX Accelerator

MAY 16, 2018

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. My ability to innovate and find creative resolutions has skyrocketed as a result.

CX 203

CX Start-ups Gaming Education 203

CX Accelerator

JUNE 27, 2018

Customer Experience (CX) is all about creating positive perceptions. Doing this is especially hard when your customers are going through a tough time. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. How does Vanderbilt design a patient experience capable of so much?

Hospitality 140

Hospitality Hospitality CX Gaming 140

Customer Bliss

MARCH 30, 2017

When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. I’ve written about this idea a few times , including in Chief Customer Officer 2.0. And now, customer experience labs have come en vogue in the last couple of years.

Customer Experience 78

Customer Experience Net Promoter Score Engineering Manufacturing 78

Customer Bliss

APRIL 11, 2018

The ‘Make Mom Proud’ Standard For How to Treat Your Customers , but I share them with you here as a peek into the contents of this new book – established to provide you with a new set of tools to simplify and advance your customer experience and culture transformation. How would company act if every customer were your mom?

AI 83

AI Engineering Start-ups Business Growth 83

Customer Bliss

MAY 22, 2018

A unique customer experience is the outcome of a unique company. But in order to be steadfast in the market, and with customers, employees, and partners, as a company that is unique — they need to address both the internal and external factors to enable them to deliver in a unique manner.

Hospitality 40

Hospitality Hospitality Start-ups AI 40

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. It’s like Airbnb, but for cars. Registration opens soon!

Transportation 88

Transportation Non-Profits Sports Hospitality 88