Chip Bell
FEBRUARY 5, 2019
Hunting, especially in more challenging weather conditions, requires using Kentucky windage. Kentucky windage is the practice of adjusting your aim to compensate for the circumstances. Great service providers use a type of Kentucky windage. the customer) and the conditions. They adjust to and accommodate the target (i.e.,
Steven Van Belleghem
SEPTEMBER 5, 2022
And this just makes me think that we have been lacking this uncomplicated type of positivity in the world of customer experience too. Usually, people opening up a fast food franchise like let’s say Kentucky Fried Chicken, already made their mark financially. million and $2.5 Let me know over the socials!
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Beyond Philosophy
MARCH 2, 2016
The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. Every organization has customer groups.
Kerry Bodine
OCTOBER 5, 2015
In a recent post , I lamented how many companies today focus on business strategy first and customer experience strategy second. Everyone loves to talk about how Zappos.com delivers a great customer experience. As Tony says in his book, “It was good for our customers, and it was good for our bottom line.”).
Beyond Philosophy
OCTOBER 25, 2017
Our irrational reactions to moments in any given experience can influence our behavior, often in ways we aren’t mindful of ourselves. Dr. Ronald Milliman, the retired professor of Marketing at Western Kentucky University, shared an excellent example of this concept in action in a recent Freakonomics podcast rebroadcast.
Beyond Philosophy
DECEMBER 25, 2017
I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?
Zendesk
DECEMBER 14, 2023
Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.
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