Remove Customer Experience Remove Kentucky Remove Net Promoter Score
article thumbnail

Not To Be Missed: The Best Of 2017

Beyond Philosophy

I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?

article thumbnail

Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customer experience design across Retail and Financial Services. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! I’m a co-founder of Chatdesk.