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21 Tips for 2021 Customer Experience Excellence

ClearAction

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. How can leaders wrap their heads around these overwhelming mandates for customer experience excellence?

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5 Best Experience Management Metrics

ClearAction

Employee experience, partner experience, and customer experience contribute to EPS. The correlation analysis (aka key driver analysis) identifies which defects and expectations are problematic: why the 1:1 ratio failed. Then: Why are we allowing that? And again: Why are we allowing that?