Intercom, Inc.

FEBRUARY 13, 2020

. “So we’ve seen companies who have basically re-centralized their data into cloud data warehouses, and that is the source of truth. It’s a system of record, and they’re marrying together both the unstructured data and the structured data to do really interesting marketing.”.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Leading solutions will use machine learning to guide the technology in recognizing and classifying elements.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

Hodusoft

OCTOBER 17, 2024

Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. That mainly happens when customers don’t get connected to the right agents at the very outset.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Customer Experience Matrix

SEPTEMBER 19, 2016

In the transition from campaign management to journey orchestration, marketers had to develop tools to track individuals over time, to personalize messages to those individuals, identify and optimize individual journeys, act on complete data in real time, and to incorporate masses of unstructured data.

Technology 0

Technology Technology Unstructured Data Machine Learning 0

Customer Experience Matrix

MARCH 3, 2019

Informatica lays out the contrast quite nicely: they characterize MDM as limited to highly governed, structured data that delivers the “best version of the truth” about master objects (customers, products, supplier, etc.), These are not found in all CDPs, which is probably one reason Informatica selected AllSight in particular.

Unstructured Data 82

Unstructured Data Machine Learning Artificial Intelligence Government 82

Lumoa

OCTOBER 31, 2021

Tailored for any device, respondents can engage from anywhere through proprietary machine-learning technology that automatically detects question types and answer options, translating them into an online survey that can be reviewed and customized.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

SurveySensum

FEBRUARY 24, 2025

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). This can slow your strategy and create missed opportunities to gain market share and grow your customer base. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Execs In The Know

MARCH 4, 2022

Enter customer journey analytics: a solution that eliminates data silos and combines otherwise segmented data to empower marketers to improve the customer experience throughout the entire customer journey, from end to end. Definition of Customer Journey Analytics. About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Customer Experience Matrix

OCTOBER 29, 2017

Its architecture spans what I usually call the data, decision, and delivery layers, although Flytxt uses different language. The intelligence (decision) layer provides rules, recommendations, visualization, packaged and custom analytics, and reporting.

Unstructured Data 84

Unstructured Data Machine Learning Manufacturing Touchpoint 84

SurveySensum

SEPTEMBER 11, 2024

The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience. Now how to resolve these issues?

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Lightico

JULY 26, 2023

The digitization of the financial services sector has generated vast amounts of unstructured data in the form of documents, either PDF or images, and volumes of data that can hold valuable insights for businesses, and help make better decisions. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. This process helps you understand brand mentions, customer sentiments, emerging trends, and competitor strategies. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

SEPTEMBER 5, 2024

Did you know that banks that practice customer experience optimization grow 3.2 This shift in customer experience – from being “just enough” to “wowing customers” has taken the CX industry by storm and banking and financial services are not indifferent to it. times faster than their competitors?

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Lightico

JUNE 6, 2024

IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP). IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy.

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Execs In The Know

FEBRUARY 16, 2025

So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel. Dive into the messy, unstructured data: the reviews, the comments, the support tickets. To stay ahead, we turned to data.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Execs In The Know

FEBRUARY 17, 2025

So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel. Dive into the messy, unstructured data: the reviews, the comments, the support tickets. To stay ahead, we turned to data.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Lightico

FEBRUARY 11, 2024

IDP leverages and combines AI, Large Language Models (LLM) , OCR, and natural language processing (NLP) to seamlessly extract data from a diverse array of documents, ranging from scanned forms to digital submissions. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lightico

APRIL 4, 2024

Improved Customer Experience Faster loan processing translates to a swifter customer experience. IDP allows for quicker application assessments and loan approvals, keeping customers happy and engaged throughout the process. Here’s a glimpse into its broader applications.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

Customer Experience Matrix

MARCH 3, 2017

CaliberMind has embedded a third-party data load and transformation tool to manage such inputs. The system stores structured data in Redshift, semi-structured data in MongoDB, and unstructured data in S3. Its data unification and access features clearly qualify it as a Customer Data Platform.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

SugarCRM

APRIL 26, 2021

Sometimes data from one division overlaps with another, but those overlaps often aren’t visible among departments because the data itself remains siloed. Data silos prevent companies from gaining actionable, valuable insight into their customers—barring a high-definition customer experience.

Unstructured Data 59

Unstructured Data CRM Finance Artificial Intelligence 59

VOZIQ

NOVEMBER 13, 2022

As the complexity of customer churn grows, retention approaches are also evolving to tackle the churn risk and protect customer revenue—and AI can play an instrumental role in that. In this article, I will look at the five strategic enablers of an AI-powered customer retention transformation. Predictive Modeling.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

SugarCRM

MAY 3, 2021

For most companies using mediocre software, dark data can pose more risk than opportunity. But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Ameyo Callversations

APRIL 21, 2022

Furthermore, a Forrester report indicates that great experience delivering companies registered 17% CAGR against 3% CAGR for companies with poor customer experience. More reports suggest a strong correlation of the customer experience with the financial metrics such as revenue, CAGR, CLV (customer lifetime value), ROIC, etc.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Customer Experience Matrix

MAY 11, 2016

It does this using magic machine learning to determine which paths have the highest combination of frequency, exclusivity, and correlation to a goal (a user-specified event). And on automated tools to help load unstructured data and clean dirty data. And on connectors to push data out to other systems.

Unstructured Data 48

Unstructured Data Engineering Machine Learning Technology 48

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. Streamline customer engagement. Create memorable customer experiences. Fewer silos and dead ends. Measure and optimize your strategy.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

PeopleMetrics

JULY 31, 2018

The question then becomes this: how do we make sense out of these unstructured comments from customers? Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it. Humans (Open-Ended Coding).

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

SurveySensum

APRIL 15, 2025

This is where Voice of Customer (VoC) tools come into play. VoC tools allow you to discover how your customers feel about your products and services, understand their expectations, and find ways to deliver the best customer experience possible. in seconds using machine learning. But that’s not all!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

FEBRUARY 17, 2025

AI systems can process both structured and unstructured data at scale. Its not just following recipes anymore; its learning how to cook based on whats in the pantry and even predicting what ingredients you might need next. Using Machine Learning (ML) for Enhanced Pattern Recognition Imagine a rookie athlete watching game tapes.

Sports 52

Sports AI Machine Learning Gaming 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

PeopleMetrics

APRIL 22, 2025

From NPS to VoC, AI has transformed how we look at and act on customer experience. Listen or Die with AI: The AI Perspective Introduction Lesson #1 Revisited: Is AI Making Us More Customer-Centric? However, its human empathy and action that turn these insights into lasting customer connections.

AI 62

AI VOC Text Analytics NPS 62