Customer Experience Management Consulting Social Media 
Beyond Philosophy
JULY 17, 2021
After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Key Ideas to Improve your Customer Experience.
Beyond Philosophy
FEBRUARY 6, 2021
got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Both scientists have been charged with applying what they know about the behavioral sciences to guide both internal decision making, and external customer decision making.
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Beyond Philosophy
DECEMBER 10, 2022
Going viral is the goal of any passionate social media poster. Unless, of course, the viral post is about how you broke a guitar during a customer’s flight and then showed “indifference” to their complaint. Key Ideas to Improve your Customer Experience. It’s no different with social media.
Sprinklr
AUGUST 12, 2021
The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. What is social selling?
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
Beyond Philosophy
APRIL 3, 2021
Understanding why this is can help you optimize your ability to manage your team, your business, and even your social media feed. Our social brain maxes out around 150 for loved ones, close friends, friends, and so on, but we can maintain relationships with acquaintances and familiar faces for up to 1,500.
Beyond Philosophy
JANUARY 19, 2022
Some say it will combine social media and virtual reality (VR), like a more complex VR chat. We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Key Ideas to Improve your Customer Experience.
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