Remove Customer Experience Remove Michigan Remove Mystery Shopping
article thumbnail

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. Jack Barmby, 25, is Founder & CEO of Gnatta , a market leading customer technology platform. Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Lindsey Brown.