Comm100

FEBRUARY 9, 2021

Customizable live chat with unlimited agents and chats – plus email, social media, SMS & knowledge base – all for free, forever! Canadian Blood Services – Connecting with their digital-first customers (and increasing appointments). Lake Michigan Credit Union – Boosting member engagement. Get Comm100 Free.

Sales 60

Sales Social Media Manufacturing Customer Satisfaction 60

Comm100

SEPTEMBER 22, 2021

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. This immediately allows you to reach customers that your competitors relying on phone support simply can’t.

Customer Service 66

Customer Service Social Media Omnichannel Technology 66

Comm100

SEPTEMBER 6, 2022

Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services. With a little learning and guidance from Comm100’s bot architect team, I built our bot from scratch with no technical knowledge.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

APRIL 9, 2021

Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. Read the full story : Comm100 helps Affinity Credit Union improve both agent efficiency and customer experience. Wrap-up.

Retail 71

Retail AI Social Media Start-ups 71

Comm100

MARCH 2, 2022

With this has come a high appreciation of customer experience (CX). When it comes to CX, 83% of Millennials agree that ‘the experience a company provides is as important as its products/services.’, Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department. the highest of all age demographics.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Comm100

NOVEMBER 13, 2022

With our introduction to chatbots out of the way, let’s look to the benefits of chatbots in customer service. Thanks to the directness of modern technologies, today’s customers increasingly expect an immediate response from support. Improves customer experience. However, not all customer interactions are created equal.

AI 52

AI Healthcare Start-ups Machine Learning 52