Heart of the Customer

OCTOBER 8, 2014

They engaged employees in quick conversations about grounding their decisions based on VOC and stressed the importance of plain and simple language in communications. They completed by asking for a commitment of what they will do to make the experience better for our consumers. Customer Experience Events Resources'

VOC 88

VOC Gaming CX Customer Experience 88

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

JANUARY 25, 2019

Darin and I chat about customer experience as a mindset, and how he was able to define and frame his role in a way that provided clarity for the rest of the organization to understand. Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department.

CX 63

CX NPS VOC Finance 63

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. Loyalty Summit: June 5-7, Barcelona.

Contact Center 48

Contact Center CX Healthcare Social Media 48