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This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customerexperience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customerexperience lagniappe. Can technology create customer delight?
After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. The last 20 years seeing an explosion of new behaviors and technologies revolutionizing buying. The expedition lasted until their return in the fall of 1806 to Washington D.C.
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