Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This
Beyond Philosophy
JUNE 7, 2016
This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe. It is Spanish, so they said.”
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