SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 15, 2022

It is commonly used in automotive, insurance, and BFSI industries helping them enhance their customer experience in real-time. The text analytics feature identifies the emotions behind each response and groups them accordingly. It offers extensive integration support and provides real-time analytics. . Features: .

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

JULY 2, 2023

Well CSAT tools will help you understand how satisfied your customers are, how you can reduce customer churn, and consequently, how you can improve your products and services. This includes gathering customer feedback for analysis and actionable insights. Users can customize both the survey questions and design.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MAY 19, 2023

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a scale from 0 to 10. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Enhance Digital Experience: Digital banking is becoming more prevalent.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52