Customer Experience, New Hampshire and Social Media

Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Customer Bliss

NOVEMBER 15, 2016

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. The requirement was to unite multiple operating models into a single, understandable experience for the customers. Storytelling.

Social Media

Social Media Engineering Gaming Customer Service

Companies Scramble to Report on COVID-19 Business Impact

Customer Experience Matrix

APRIL 1, 2020

Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. Reviews were shorter as consumers likely had other things on their minds.

Retail

Retail Entertainment Government Social Media

Tech Customer Success

Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Companies Scramble to Report on COVID-19 Business Impact

Webinars

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