Myra Golden Media

MAY 27, 2021

Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . Yesterday I held a live Q & A on YouTube, and it was engaging, educational, and energizing!

Education 133

Education Customer Service Customer Experience 133

Intercom, Inc.

AUGUST 8, 2019

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

Beyond Philosophy

JUNE 29, 2016

A North Carolina host made a racist post and was banned from the site, and a discrimination lawsuit is pending in federal court. Recently, though, Airbnb have also been caught up in a wave of claims that its independent hosts discriminate based on race.

Transportation 113

Transportation Legal Customer Experience 113

Customer Bliss

JULY 23, 2019

This service, run by Community Care of North Carolina, guides elderly patients to help them coordinate all of their medications to prevent those adverse reactions. And this is not because of the joy, but because of the experience—or you might say the monkey business. What extra work have you layered on your customers?

Healthcare 69

Healthcare CX Customer Experience Customer Service 69

Customer Bliss

FEBRUARY 21, 2018

Dan and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives. Create Peak Moments for Your Customers. As Dan mentioned in the interview, customer experience leaders and practitioners are in the business of moment design.

Social Media 67

Social Media CX Retail Customer Experience 67

Customer Bliss

FEBRUARY 1, 2019

This conversation reminds me that we can’t forget about the importance of the customer experience when it comes to cultural institutions. A graduate of the University of North Carolina at Asheveille (BS) and Miami University (MS), Rhiannon Hoeweler has been a part of the Cincinnati Zoo & Botanical Garden family for over 10 years.

Hospitality 50

Hospitality Hospitality Retail CX 50

Intercom, Inc.

JULY 18, 2019

You have been working a long time in platform, so we are really excited to hear all your experience here today. Mark: My journey to New Relic really started here in North Carolina when I started working for IBM a number of years ago.

Start-ups 110

Start-ups Innovation Technology Technology 110