Intercom, Inc.

AUGUST 8, 2019

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

Intercom, Inc.

JULY 18, 2019

You have been working a long time in platform, so we are really excited to hear all your experience here today. Mark: My journey to New Relic really started here in North Carolina when I started working for IBM a number of years ago. “Half the economic activity in the world is going to flow through technology.

Start-ups 110

Start-ups Innovation Technology Technology 110

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives. Hitting fast forward on customer experience. Ask any exec and they’ll tell you they want to lead their industry in customer experience.

Education 29

Education Government Social Media Healthcare 29

Help Scout

FEBRUARY 11, 2019

It was one of the best customer service relationships of my life. Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40