Steven Van Belleghem

FEBRUARY 21, 2021

Through social media, the company stumbled upon a father looking for a replacement of a limited edition Tommee Tippee sippy cup for his son, Ben, who has severe autism. It’s a simple concept, but the dedication to trash highlights a larger principle: care about every detail and remove things that will hurt the experience.

Customer Experience 98

Customer Experience Hospitality Hospitality Social Media 98

Beyond Philosophy

MAY 31, 2019

My colleague Professor Ryan Hamilton of Emory University and my co-author and co-host for The Intuitive Customer used to be afraid of shark attacks. It seems reasonable until you learn he lived in Ohio. So, what does that mean for your Customer Experience? Customers like to feel like they know what they are getting.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

Customers That Stick

FEBRUARY 26, 2015

Lynn started her stores with a cash box, ad in the paper, and a 350 sq foot store in Toledo, Ohio. Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? The growth has been amazing. False Dichotomy.

Customer Experience 164

Customer Experience Retail Sports Social Media 164

Fonolo

DECEMBER 4, 2019

Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. Read more about it here.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Win the Customer

JULY 22, 2016

Refine the keyword to something more specific, such as “sixteenth century dolls in Ohio” and you’ll likely see an uptick in website visitors. No Social Presence. While social media isn’t the only way to reach your customers, you should have an effective social media presence.

Social Media 75

Social Media Construction Engineering Technology 75