CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” The C-suite needs see, if there was a (customer) problem, yo.you solved it.

CX 261

CX Customer Experience Non-Profits Contact Center 261

CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. The C-suite needs see, if there was a (customer) problem, yo.you solved it.

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. The C-suite needs see, if there was a (customer) problem, yo.you solved it.

CX 182

CX Customer Experience Non-Profits Contact Center 182

Customers That Stick

FEBRUARY 26, 2015

Lynn started her stores with a cash box, ad in the paper, and a 350 sq foot store in Toledo, Ohio. Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? The growth has been amazing. False Dichotomy.

Customer Experience 164

Customer Experience Retail Sports Social Media 164

Fonolo

DECEMBER 4, 2019

From outbursts in restaurants, to caring agents looking after customers in airports, to racial incidents between customers that agents have to diffuse — all have had a place on the world stage, serving as instructive examples. In this clip , a Trader Joe’s employee looks to do the latter by trying to cheer the child up.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Customer Bliss

NOVEMBER 30, 2016

Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. Surprise and delight” has become a mantra for customer experience. We say forget about surprising customers – just delight them. DESIGNING FOR CUSTOMER DELIGHT. SURPRISE AND DELIGHT.

Engineering 88

Engineering Start-ups Innovation Customer Experience 88

Beyond Philosophy

FEBRUARY 8, 2024

My podcast partner only got two of five, but that was still pretty good, considering he’s from Ohio. I wanted to start this week’s issue with this exercise because it denotes the importance of language and the words we use. Language is essential to your customer experience , so today, I thought we could examine why.

Start-ups 78

Start-ups Customer Experience 78