Beyond Philosophy

MARCH 2, 2016

New York and California residents talk the most; Oklahoma and Kansas residents talk the least. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. Every organization has customer groups. Customer Experience improvement is always a moving target.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Myra Golden Media

DECEMBER 5, 2018

Over the last fortnight, I’ve watched Eli and Kodjovi from Togo, Africa, and Kimberly from Claremore, Oklahoma, all nurse technicians, serve my dad with personal connection and enthusiasm. This team is surprising and delighting me with one of the best customer experiences I’ve ever had.

Hospitality 83

Hospitality Hospitality Customer Relationship Customer Experience 83

Myra Golden Media

JULY 1, 2019

Myra is a favorite training partner to public libraries and Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with Tulsa City-County Library, Oklahoma Library Association, McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands.

Retail 66

Retail Customer Experience Customer Service 66

Myra Golden Media

JULY 11, 2019

Myra is a favorite training partner to public libraries and Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with Tulsa City-County Library, Oklahoma Library Association, McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands.

Customer Experience 63

Customer Experience Customer Service 63

Myra Golden Media

JANUARY 2, 2018

Now, back to my current read, “Killers of the Flower Moon,” a historical mystery about the Osage Tribe killings in Pawhuska, Oklahoma, by David Grann. I love books that tell me what my people went through to gain just fundamental freedoms. This book did just that for me.

Customer Service 48

Customer Service Customer Experience 48

Myra Golden Media

MARCH 15, 2018

Once, when I was talking to a customer service representative, he used the downtime fantastically. He knew I lived in Oklahoma, based on details in my account, and he said…, “Oklahoma! This may take me a few minutes.”. Make small talk. Are you a Sooner fan, by chance?”

Customer Service 71

Customer Service Technology Technology Customer Experience 71

InteractionMetrics

NOVEMBER 11, 2024

I now live in, you know, flyover state in Oklahoma City. That’s like examining customer behavior and saying, oh, let’s craft a customer experience around what the customer cares about. So very, very quickly it became about the NPS score and if tangentially, the experience improves.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52