Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 5, 2021

The takeaway is: no channel is too small to be part of your overall digital customer service strategy. Customer journeys are complex and you need to take into account multiple customer touchpoints to offer the best experience. How to improve digital customer service. The Ultimate Guide to Customer Support.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Hodusoft

OCTOBER 14, 2022

A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels. But how can you achieve it?

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

OCTOBER 20, 2023

The plan gives your business a blueprint to achieve your customer service goals. It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Simply put, a customer service plan serves as a roadmap for streamlining and strengthening customer support.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Comm100

FEBRUARY 5, 2018

What Customer Engagement Software Tools Are There? Social Media Software. Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? Most importantly, they aim to personalize customer interactions throughout the entire customer lifecycle. CRM Software. PR Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49