1 to 1

AUGUST 12, 2015

It's often the details that elevate a customer experience from average to impressive. I experienced this firsthand during a vacation in San Juan, Puerto Rico. My husband and I dropped in for a four-day vacation in the island of enchantment and it was easy to see where Puerto Rico got its nickname.

Customer Experience 48

Customer Experience Customer Loyalty 48

Intercom

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. Very excited.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

Service Quality Institute

SEPTEMBER 18, 2024

COVID gave most firms an excuse to say “To Hell with the Customer” Costco is one of only a handful of companies that has never lost sight of its focus on the customer experience. Its fiscal year sales ending September 1, 2024 of $249.6 billion, an increase of 5 percent from $237.7 billion in 2023. This is a $11.9

E-commerce 52

E-commerce Customer Service Start-ups Sales 52

1 to 1

APRIL 26, 2021

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing.

Healthcare 29

Healthcare Retail Customer Loyalty Education 29

Qualtrics

MAY 2, 2019

But none of this makes a difference for the customer experience. Gaps appear when companies think what it knows about processes is known and understood by customers as well. Omnichannel customer journeys are the reality for many brands. Listen to customers at every point of a journey.

E-commerce 33

E-commerce Customer Journey Map Omnichannel CX 33

Zendesk

MARCH 26, 2021

Full context across all channels, so you can ensure your team is providing a seamless experience for customers, no matter how they reach out to you. Insight into trends related to customer experience, customer satisfaction, resolution times, and more.

CRM 59

CRM Start-ups Social Media Contact Center 59