Customer Experience Retail South Carolina 
Service Quality Institute
APRIL 11, 2022
Most of us have competition and the cost of losing a customer is huge. Very few people know the cost of a defection so if you have a bank, retail store, gym, hair salon, or thousands of other businesses what is the real cost of losing a customer? This week I have been in Hilton Head Island, South Carolina.
Customer Experience Matrix
APRIL 1, 2020
Retail Behavior Data Adobe this week launched their Digital Economy Index , a long-term project that gained unexpected immediate relevance. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. UK, and France.
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