Customer Bliss

SEPTEMBER 19, 2017

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. In this role, she was responsible for defining both the company’s national sales growth and vertical-specific product development.

Customer Journey Map 39

Customer Journey Map Customer Acquisition Sales CX 39

Service Quality Institute

FEBRUARY 14, 2024

Net sales increased 12% to $764.8 AWS sales increased 13% to $90.8 Obsessing over the customer experience pays off. I have never understood why more organizations do not copy Amazon’s obsession with customer service. billion increase in sales and most founders don’t need a $192 billion net worth.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Zendesk

APRIL 2, 2021

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

Innovation 52

Innovation CX Retail Start-ups 52