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A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Customer Bliss

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. In this role, she was responsible for defining both the company’s national sales growth and vertical-specific product development.

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Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

Net sales increased 12% to $764.8 AWS sales increased 13% to $90.8 Obsessing over the customer experience pays off. I have never understood why more organizations do not copy Amazon’s obsession with customer service. billion increase in sales and most founders don’t need a $192 billion net worth.

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Achieve quick ROI on your CX: How small businesses innovate at scale

Zendesk

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.