Lumoa

JANUARY 23, 2018

This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Topic analysis reveals topics that are most talked about. Which one should be tackled first?

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

PeopleMetrics

FEBRUARY 13, 2025

No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. If your company has a business intelligence (BI) or data analytics team, they can help connect the dots between VoC results and business outcomes.

VOC 109

VOC Legal AI Sentiment Analysis 109

Callminer

APRIL 20, 2018

Customer experience (CX) is evolving. As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

MARCH 26, 2025

Enhances Decision-Making : It helps businesses make data-driven decisions based on real customer feedback, social media trends, and more. And companies that leverage data analytics, are 23 times more likely to acquire customers and 6 times more likely to retain them. But doesnt it sound similar to text analysis?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. That’s where text analysis, or text mining, comes into play. Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

OCTOBER 29, 2024

However, traditionally customer interactions and agent performance at this touchpoint were handled manually which often leads to inefficiencies and missed opportunities when it comes to streamlining this touchpoint and improving customer experience. That’s where contact center analytics comes into play. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

DECEMBER 2, 2024

While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations. You may find it difficult to customize the surveys or feedback tools how you want them. Why Look for Confirmit Alternatives?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

FEBRUARY 6, 2025

What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time. Lets explore some important pros and cons of QuestionPro Pros: It has numerous advanced question types including conjoint and maxdiff.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

APRIL 11, 2025

According to Bain & Company, 80% of management teams think they offer quality customer experience, when in reality, only 8% of their customers are satisfied. Key driver analysis eliminates this guesswork and helps you make decisions backed by real customer behavior data.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

MARCH 19, 2025

From DIY capabilities to omnichannel feedback management to real-time closed feedback mechanism – the tool provides a 360 degree customer experience management! By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 13, 2025

Customer experience has moved from being a competitive differentiator to a key business imperative. Companies that lead in customer experience are now outperforming laggards by nearly 80%. NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Confirmit

MARCH 5, 2017

Confirmit Genius™ incorporates Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. It integrates with Confirmit Horizons™, our flexible, multi-channel solution for Customer Experience, Employee Engagement and Market Research programs.

Sentiment Analysis 40

Sentiment Analysis Text Analytics Social Media Voice of the Employee 40

Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. Churn rate those numbers of customers who left your company because of having a bad customer experience.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 3, 2018

That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. The “why”-question is the golden source for your customer experience management.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Qualtrics

SEPTEMBER 26, 2019

Sentiment analysis. Let’s look at the importance of sentiment analysis and how it can be used to improve customer experience through direct and indirect interactions with your brand. What is sentiment analysis? 3 ways to analyze customer sentiment. Sentiment analysis can help.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When you have too many customer personas and a huge audience pool, you need to manage it. Text Analytics. Text Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

MAY 31, 2024

Businesses are already tapping into AI for smoother, faster, and more personalized customer experience. Since that’s cleared up, you are probably figuring out how to leverage AI for customer experience. In this post, we discuss AI customer experience and how it can elevate your business.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Lumoa

MARCH 6, 2023

Apart from that, it can also help the brand refine the overall customer experience while giving them a better idea of its target audience and, thus, being able to customize its marketing strategies. However, it isn’t enough to simply engage the customer in conversation to see these benefits.

Sentiment Analysis 78

Sentiment Analysis Text Analytics Innovation Social Media 78

Lumoa

MARCH 6, 2023

Apart from that, it can also help the brand refine the overall customer experience while giving them a better idea of its target audience and, thus, being able to customize its marketing strategies. However, it isn’t enough to simply engage the customer in conversation to see these benefits.

Sentiment Analysis 78

Sentiment Analysis Text Analytics Innovation Social Media 78

SurveySensum

NOVEMBER 13, 2023

These versatile customer feedback tools offer the flexibility and accessibility needed to collect customer feedback anytime, anywhere, enabling you to make data-driven decisions, enhance mobile customer experiences , and refine your strategies. Best Features This tool offers custom reports and dashboards.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Find out in our crisp read, where we’ve narrowed down 10 of the top customer experience tools. What is a Customer Experience Tool? It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights.

CX 52

CX Customer Experience Social Media Text Analytics 52

Retently

JANUARY 13, 2019

That info alone is not enough to make a clear decision on how you would work the customer experience in the future. Feedback Sentiment Analysis. This method can help you learn whether or not clients were happy with a new product/service/feature, find quick solutions to customer issues, and even understand emerging trends.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). Email This field is for validation purposes and should be left unchanged.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

SurveySensum

NOVEMBER 27, 2023

To handle this, you should use the following strategies: First, make sure you’re hearing the voice of the customers — those who like the app a lot and those who don’t love it as much. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. This gives a more honest picture.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SurveySensum

JULY 2, 2024

What is a Customer Feedback Tool? A customer feedback tool helps business teams, typically customer success or customer experience create, distribute, and gather feedback data in real-time. How to Choose the Right Customer Feedback App? Here are a few things to look for in a customer feedback tool.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 11, 2023

It excels in several key areas, including seamless integration capabilities , round-the-clock customer support with an impressive 98% retention rate, transparent pricing, and limitless survey customization options. It offers instant hot alerts on negative feedback aka detractors , allowing you to quickly respond to customer concerns.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. How to Choose the Right Automotive Customer Feedback Tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Beyond Philosophy

MAY 12, 2022

Customer Science is an exciting new variant of Customer Experience. One of the crucial ways that the science is more powerful is the quality of the customer data you feed into the process. Afterward, we discussed Customer Science and the role customer data will play in this latest evolution of customer experience.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78