SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. . Source: [link].

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3. Ready to boost the ROI of Video Marketing with feedback?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CallCare

NOVEMBER 23, 2021

This, in turn, results in lengthier call-handling times, a bad customer experience, and disgruntled agents. Customers have a preference for human connections, and there is always a pleasant emotion when users realise humans rather than machines are helping them. Importance of Empathy in Customer Experience.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52