SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. . Source: [link].

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Which of these challenges look familiar to you?

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

APRIL 28, 2025

Businesses rarely have the opportunity to meet and greet customers to deliver personalized customer support. By listening to the Voice of the Customer, you can make data-driven decisions that directly improve customer experience. Here are some more benefits of listening to the voice of the customer.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MAY 30, 2025

SurveySensum SurveySensums AI-powered Text and Sentiment Analytics software helps businesses truly understand what their customers are saying and feeling across all touchpoints. These include in-app feedback, chats, Play Store reviews, emails, surveys, social channels , and more.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning Artificial Intelligence 52

SurveySensum

JUNE 18, 2025

In this guide, we’re breaking down everything you need to know about qualitative data analysis — key methods, benefits, challenges, and how to perform it. What Is Qualitative Data Analysis? The goal is to understand what your customers are feeling, why, and what action you can take to help them.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Unstructured Data AI 52

SurveySensum

JANUARY 13, 2025

But before we get to that, lets dive into how omnichannel feedback can fix that and lift your customer experience to a whole new level. Omnichannel feedback involves collecting customer opinions from every touchpoint online, in-store, mobile apps, or during support experiences. What Does Omnichannel Feedback Mean?

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52