The Metrics Before the Storm
CX Journey
DECEMBER 11, 2014
If you’re a student of the Net Promoter System, then you know how important it is to follow-up with your respondents. Focus your efforts there before these accounts start jumping ship. Perhaps your customers are tired of being asked for favors and simply opt-out of your emails all-together. 4) Are we taking action?
62 
Let's personalize your content