Customer Experience, Structured Data and Text Analytics

Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Careful and well implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics

Text Analytics Sentiment Analysis NPS Net Promoter Score

Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. Dont waste time sorting through endless customer feedback.

Sentiment Analysis

Sentiment Analysis Text Analytics Social Media Machine Learning

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Conversation Analytics: AI Insights for Customer Interactions

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI

AI Text Analytics Compliance Sentiment Analysis

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score

Net Promoter Score Customer Experience CEM B2C

A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. It’s full of insights, but only if we can effectively gather, structure, and analyze it. That’s where text analysis, or text mining, comes into play.

Sentiment Analysis

Sentiment Analysis Text Analytics ML Machine Learning

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score

Net Promoter Score Customer Experience CEM B2C

Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Gain richer insights into customer and market perceptions. Drive intelligent action to improve the customer experience.

VOE

VOE Text Analytics Structured Data Voice of the Employee

Speech Analytics and AI Is a Winning Combination

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). Email This field is for validation purposes and should be left unchanged.

AI

AI Machine Learning Text Analytics Predictive Analytics

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Contact Center

Contact Center Text Analytics Artificial Intelligence Machine Learning

How to Create a Voice of Customer Template for Your Business

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Thanks to the Internet, customer feedback has never been so accessible.

VOC

VOC Unstructured Data Customer Feedback Voice of the Customer

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with.

Unstructured Data

Unstructured Data Contact Center Text Analytics Customer Retention

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer

Voice of the Customer VOC Sentiment Analysis Close the Loop

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. There is gold in each comment that customers share with you. Enter text analytics. Machines (Text Analytics). But first, let’s take a step back.

Text Analytics

Text Analytics VOC Unstructured Data CEM

Tech Customer Success

Everything You Need to Know about Text Analytics

Text Analytics vs Sentiment Analysis: Key Differences & Applications

Trending Sources

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Conversation Analytics: AI Insights for Customer Interactions

Customer Experience Strategy: An A to Z Glossary

A Guide to Choosing the Right Text Analysis Software for Your Business

A to Z Guide to Customer Experience Definitions and Terms

Confirmit Genius: Mining for Hidden Truths in Free-form Content

Speech Analytics and AI Is a Winning Combination

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

How to Create a Voice of Customer Template for Your Business

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

11 best Voice of the Customer tools to listen to your customers effectively

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

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